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OvApp Training Curriculum

This training curriculum is designed to onboard all OvApp users -- from passive customers to technical staff -- with structured, role-based modules. Each module can be delivered as a standalone session or combined into a full-day training.

Target Audiences

Role Module Prerequisite
All users Module 1: Getting Started None
Passive Customers Module 2: Keypad Module 1
Riders Module 3: Rider App Module 1
Station Attendants Module 4: Attendant (Battery Swap) Module 1
Sales Representatives Module 5: Sales Rep (Customer Onboarding) Module 1
Technical Staff / Distributors Module 6: BLE Device Manager Module 1

Training Schedule Options

Deliver only the modules relevant to each audience:

Session Audience Modules
Session 1 Passive Customers 1 + 2
Session 2 Riders 1 + 3
Session 3 Station Attendants 1 + 4
Session 4 Sales Representatives 1 + 5
Session 5 Technical Staff 1 + 6

Option B -- Full Team Training

Deliver all modules in sequence for teams that need cross-role understanding:

Block Modules
Morning Modules 1-3 (Getting Started, Keypad, Rider)
Afternoon Modules 4-6 (Attendant, Sales Rep, BLE Device Manager)

Training Materials Required

  • Android phones with OvApp installed (one per trainee or shared)
  • OVES batteries (charged and depleted) for hands-on practice
  • OVES devices with QR codes for scanning exercises
  • Stable Bluetooth environment
  • Internet connectivity (for backend-dependent features)
  • Projector or shared screen for demonstrations

Delivery Guidelines

Before the Session

  1. Ensure all devices have OvApp installed and updated
  2. Prepare demo batteries (at least one charged, one depleted)
  3. Have test customer credentials ready for role-play exercises
  4. Set up a projector or shared screen to walk through app screenshots
  5. Print or share this rubric with evaluators

During the Session

  1. Start with a brief overview of OvApp's purpose and the trainee's role
  2. Use screenshots from the documentation as visual aids
  3. Alternate between explanation (5 min) and hands-on practice (5-10 min)
  4. Have trainees work in pairs for role-play scenarios (e.g. customer-attendant)
  5. Encourage questions after each lesson, not just at the end

After the Session

  1. Administer the Knowledge Check questions and practical assessment
  2. Score each trainee using the Assessment Rubric below
  3. Provide feedback and schedule follow-up for trainees scoring below "Competent"
  4. Collect feedback on the training session for continuous improvement

Assessment Rubric (All Modules)

Each trainee is evaluated across four competency areas. Use this rubric for every module -- the specific criteria are listed within each module page.

Scoring Scale

Level Score Description
Expert 4 Completes all tasks independently, can troubleshoot edge cases, and could train others
Competent 3 Completes all core tasks independently with minimal hesitation
Developing 2 Completes tasks with some guidance or prompting; understands the concepts but needs practice
Novice 1 Requires significant assistance; does not yet understand the workflow

Competency Areas

Area Weight What to Evaluate
Knowledge 25% Answers Knowledge Check questions correctly
Practical Skill 35% Completes the hands-on workflow end-to-end
Troubleshooting 25% Handles common error scenarios (BLE disconnect, invalid QR, payment failure)
Communication 15% Can explain the process to a colleague or customer

Pass Criteria

  • Minimum passing score: Average of 3.0 (Competent) across all areas
  • Remediation: Trainees scoring below 3.0 should repeat the hands-on exercises and be re-assessed within one week
  • Certification: Trainees scoring 3.0 or above are certified for their role

Rubric Template

Trainee Name Module Knowledge (4) Practical (4) Troubleshooting (4) Communication (4) Weighted Average Pass?
/4 /4 /4 /4 Yes / No

Modules

Use the sidebar to navigate to each training module:

  1. Getting Started -- Download, install, and launch OvApp
  2. Keypad -- Enter activation codes for PAYG devices
  3. Rider App -- Manage subscriptions, find stations, track activity
  4. Attendant (Battery Swap) -- 6-step battery swap flow
  5. Sales Rep (Customer Onboarding) -- 8-step customer registration
  6. BLE Device Manager -- Device diagnostics and activation