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Module 3: Rider App Training

Audience: Riders (electric vehicle owners) Prerequisite: Module 1 (Getting Started)

Learning Objectives

By the end of this module, trainees will be able to:

  • Log in to the Rider App using phone number and password
  • Navigate the Home screen and understand the My Bike Card
  • Find nearby battery swap stations and navigate to them
  • View swap and payment history
  • Top up their account balance
  • Access and manage their profile
  • Show their QR code to an attendant for swaps

Flow Diagram

The Rider App usage flow from login through core features:

flowchart TD
    A[Open OvApp] --> B[Select Rider Role]
    B --> C{Returning User?}
    C -->|Yes| D[Welcome Back Screen]
    D --> E{Action}
    E -->|Continue| F[Home Screen]
    E -->|Switch Account| G[Login Screen]
    C -->|No| G
    G --> H[Enter Phone + Password]
    H --> I[Home Screen]
    F --> I

    I --> J{What do you want to do?}

    J -->|Check Vehicle| K[My Bike Card<br>Vehicle ID, Swaps, Status]
    J -->|Find Station| L[Stations Tab]
    J -->|View History| M[Activity Tab]
    J -->|Manage Account| N[Profile Tab]
    J -->|Top Up| O[Top Up Modal]
    J -->|Show QR| P[My QR Code]

    L --> L1[Map with Station Markers]
    L1 --> L2[Tap Station → See Details]
    L2 --> L3[Tap Navigate → Route Drawn]

    M --> M1[Filter: All / Swaps / Payments]
    M1 --> M2[View Transaction Details]

    N --> N1[Account Details]
    N --> N2[My Vehicle]
    N --> N3[Subscription Plan]
    N --> N4[Help & Support]

    O --> O1[Select Amount]
    O1 --> O2[Choose Payment Method]
    O2 --> O3[Enter Transaction ID]
    O3 --> O4[Balance Updated]

    style A fill:#4CAF50,color:#fff
    style I fill:#2196F3,color:#fff
    style P fill:#FF9800,color:#fff
    style O4 fill:#4CAF50,color:#fff

Visual Reference

Login & Welcome Back

Login Screen Welcome Back
Login Welcome Back
Enter phone number and password Returning users see Continue or Switch Account

Core Screens

Home Screen Stations
Home Stations
My Bike Card, balance, quick actions Map view with swap station markers
Activity Profile
Activity Profile
Swap and payment history with filters Account details, vehicle, plan, support

Lesson 3.1 -- Logging In (5 min)

Key Points

  • Riders log in with phone number and password
  • Riders cannot register themselves -- credentials are provided during onboarding
  • Returning riders see a "Welcome Back" screen with Continue or Switch Account options

Hands-On Exercise

  1. Open OvApp and select the Rider role
  2. Enter your phone number and password
  3. Tap Login
  4. Close and reopen the app -- observe the "Welcome Back" screen
  5. Tap Continue to log in automatically

Lesson 3.2 -- Home Screen (10 min)

Key Points

The Home screen has four sections:

Section What It Shows
My Bike Card Vehicle ID, payment status, total swaps, last swap time
Account Balance Current balance in XOF with a Top Up button
Quick Actions Find Station and My QR Code buttons
Nearby Stations Map preview with station markers

Hands-On Exercise

  1. Identify your vehicle name and ID on the My Bike Card
  2. Check your current account balance
  3. Tap My QR Code -- this is what attendants scan during swaps
  4. Tap Find Station -- this takes you to the full Stations screen

Lesson 3.3 -- Finding Swap Stations (10 min)

Key Points

  • The Stations screen shows a full map with all swap stations
  • Each station card shows: name, distance, and number of charged batteries available
  • Tap a station to highlight it on the map
  • Tap Navigate to draw a route from your current location to the station
  • You can search stations by name using the search bar

Hands-On Exercise

  1. Go to the Stations tab
  2. Find the nearest station on the map
  3. Tap on it and note the distance and available batteries
  4. Tap Navigate and follow the route drawn on the map
  5. Use the search bar to find a station by name

Lesson 3.4 -- Activity History (5 min)

Key Points

  • The Activity screen shows all swaps and payments grouped by date
  • Filter tabs: All, Swaps, Payments
  • Each entry shows the type, title, amount, and timestamp

Hands-On Exercise

  1. Go to the Activity tab
  2. View your recent transactions
  3. Use the filter tabs to show only swaps, then only payments

Lesson 3.5 -- Profile & Account Management (10 min)

Key Points

  • The Profile screen shows personal info, balance, swap count, plan, and vehicle
  • Menu items: Account Details, My Vehicle, Subscription Plan, Payment Methods, Help & Support, Logout
  • You can change your password from Account Details (the app will log you out after)

Hands-On Exercise

  1. Go to the Profile tab
  2. Review your personal information and subscription plan
  3. Tap Account Details and note the password change option
  4. Explore Help & Support to see how to contact support

Lesson 3.6 -- Topping Up Your Account (5 min)

Key Points

  • From the Home screen, tap Top Up
  • Select a preset amount or enter a custom one
  • Choose a payment method
  • Enter your transaction ID and confirm
  • Balance updates immediately after success

Hands-On Exercise

  1. Tap Top Up on the Home screen
  2. Walk through the steps (select amount, payment method, transaction ID)
  3. Verify the balance updates after confirmation

Use Cases

Use Case 1: Rider Needs a Battery Swap

Scenario: A rider's battery is running low and they need to find the nearest station for a swap.

Steps:

  1. Rider opens the app and checks the Home screen (already logged in via Welcome Back)
  2. Taps Find Station to open the Stations map
  3. Identifies the nearest station -- sees it has 3 charged batteries available
  4. Taps Navigate to draw a route from their current location
  5. Arrives at the station and taps My QR Code
  6. Shows the QR code to the station attendant who scans it to start the swap

Expected Outcome: Attendant identifies the rider and begins the battery swap process.

Use Case 2: Rider Checks Swap History After a Dispute

Scenario: A rider believes they were overcharged on their last battery swap and wants to review the details.

Steps:

  1. Rider opens the app and goes to the Activity tab
  2. Filters by Swaps
  3. Finds the transaction in question and reviews: date, amount, battery IDs
  4. If the amount looks incorrect, they go to Profile > Help & Support to report the issue

Expected Outcome: Rider can see detailed swap history and contact support with specific transaction information.

Use Case 3: Rider Tops Up Account Before a Trip

Scenario: A rider is about to take a long trip and wants to ensure they have enough balance for multiple swaps.

Steps:

  1. Rider checks their balance on the Home screen
  2. Taps Top Up and selects the amount they need
  3. Chooses their preferred payment method
  4. Enters the transaction ID from their payment confirmation
  5. Confirms the top-up and verifies the new balance

Expected Outcome: Account balance reflects the added funds, and the rider is ready for their trip.

Knowledge Check

  1. What credentials do riders use to log in?
  2. Where do you find your QR code, and what is it used for?
  3. How do you find the nearest swap station?
  4. What does the Navigate button do?
  5. How do you check your swap history?
  6. What happens after you change your password?
  7. Name the three payment methods available for top-ups.

Assessment Rubric -- Module 3

Criteria Expert (4) Competent (3) Developing (2) Novice (1)
Login Logs in first try, explains Welcome Back flow, can switch accounts Logs in and uses Welcome Back successfully Logs in but confused by Welcome Back screen Cannot log in or enters wrong credentials repeatedly
Home Screen Navigation Identifies all four sections and explains their purpose Navigates to all key features (QR, stations, balance) Finds some features but misses others Cannot locate basic information on the home screen
Stations & Navigation Finds stations, reads availability, navigates, and uses search Finds a station and uses Navigate successfully Finds stations on the map but doesn't use Navigate Cannot find or interact with stations
Activity & Profile Filters history, reviews details, manages profile, and changes password Views activity history and accesses profile Views history but doesn't use filters Cannot find the Activity or Profile tabs
Top Up Completes top-up, verifies balance, explains payment methods Completes a top-up successfully Starts top-up but makes errors or needs help Cannot complete a top-up
Knowledge Check Answers all 7 questions correctly Answers 5-6 correctly Answers 3-4 correctly Answers fewer than 3 correctly

Pass: Average score of 3.0 or above across all criteria.